Sales Terms and Conditions for tepeusa.com

TePe Oral Health Care Inc, is committed to bringing you the best Oral Hygiene Products, We care for healthy smiles.

We manufacture all our products at our modern facility in Malmö, Sweden. We offer a range of oral care products such as Interdental brush, Implant brush, Specialty toothbrushes, Toothbrushes, Dental sticks and Tongue Cleaner.

We offer a secure SSL site for safe shopping. We do not share your information.
 

• 1. Terms and Conditions
• 2. Pricing Policy
• 3. Making Purchases
• 4. Order Process
• 5. Special Orders
• 6. Payment Methods
• 7. Shipping and Handling Policy
• 8. Returns
• 9. Order Cancellation
• 10. Email Policy
• 11. Feedback
• 12. Disclaimers

1. Terms and Conditions

Your use of the tepeusa.com web site is governed by the policies, terms, and conditions set forth below. Please read the following information carefully. By using this site or submitting an order for products, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below.

If you do not agree to these terms and conditions, please do not use this site nor submit any orders for products. These terms and conditions may be changed by TePe Oral Health Care Inc in the future. It is your responsibility as a user to periodically return to this page to review the terms and conditions for amendments. The amended terms shall take effect automatically the day they are posted on the site. Your continued use of the tepeusa.com web site following any amendments will constitute agreement to such amendments. These Terms of Service were last revised on Oct. 15, 2009. 

2. Pricing Policy

Price and availability of products offered on the web site are subject to change without prior notice. Product packaging is subject to change without notice and images of the product packaging online may differ from the actual product shipped.

All prices quoted are exclusive of sales tax and freight and handling charges. Internet sales are subject to sales tax ONLY if you reside in the same state as TePe Oral Health Care, in this case California.

Prices are only for USA and Canada markets. For shipments outside the USA and Canada please go to www.tepe.com for foreign distribution options. Or send an email to info@tepe.com.

3. Making Purchases

If you wish to make purchases of products described on the web site, you will be asked to supply certain information, including but not limited to credit card or other payment information. You agree that all information that you provide to tepeusa.com will be accurate, complete and current. You agree to pay all charges incurred by authorized users of your account and credit card at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable sales, shipping and handling charges relating to your purchases.

4. Order Process

When an order is placed, you will receive an order confirmation to the email that has been provided. Orders are shipped as soon as possible. Please specify any shipping instructions in the customer comments section of the order form.

All orders under $ 100 are shipped via USPS, otherwise with UPS ground. Delivery times may vary, please allow 1-2 weeks for delivery within the USA. Please note that prices are subject to change without prior notice. tepeusa.com will honor the price that is listed on tepeusa.com website. Order to Alaska, Hawaii and Canada shipping charges will vary as well as delivery time. Please allow more time for special request orders.

Payment is due at time of order. tepeusa.com accepts VISA, MasterCard and American Express cards with no additional surcharges.  Internet sales are subject to sales tax ONLY if you reside in the same state as TePe Oral Health Care, in this case California. Product sizes and use are to be recommended to patients by dental professionals.

5. Special Orders

Delivery times will vary due to availability and stock of the products. An additional 2-3 weeks delivery time is often required. Please contact customer service at 888-644-8373 for more details.

6. Payment Methods

tepeusa.com accepts VISA, MasterCard and American Express cards with no additional surcharges. For your protection, we check all credit cards for potential fraud. Please be sure to provide your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information may cause a delay in processing your order. We do not accept C.O.D. or check orders for online orders.

7. Shipping and Handling Policy

• Delivery times may vary, please allow 1-2 weeks for delivery within the USA.
• Orders are shipped as soon as possible. Please specify any shipping instructions in the customer comments section of the order form.
• US Public Holidays are observed and may delay shipping.
• Orders are shipped via United States Postal Service (USPS)
• Tepeusa.com ships from Signal Hill California.

U.S. Orders:

• United States Postal Service $5.00

Canadian Customers:

• Please note shipping charges will vary
• Please allow more time for delivery

8. Returns

Unless tepeusa.com receives a written complaint with full particulars from Buyer regarding any defective goods or other complaints within five (5) business days from the date the goods or services are delivered, the goods shall be deemed to have been delivered in good condition and the delivery accepted.

tepeusa.com requires a return authorization number for any product being returned. Returns without a RMA number will not be accepted. Customers need to provide a sales order number and reasons of return to obtain a RMA number. Please contact our customer service department at 888-644-8373 before returning any products. We recommend that you reference your RMA number on the outside of the return package and ship via UPS, FedEx or USPS Priority Mail.

Please understand that returned opened dental products are discarded and as such tepeusa.com does NOT accept 'I DON'T LIKE IT' returns. Please be familiar with the item you are purchasing.

tepeusa.com offers a 30 day exchange guarantee for all DEFECTIVE products purchased directly from tepeusa.com, provided that the product is returned in its original box and includes all original packing material, original manuals, and any accessories that came with the item. Partial returns will NOT be accepted.

We cannot process any exchanges, refunds or provide warranties for any free or promotional items that may be shipped with your order.

9. Order Cancellation

All orders must be canceled the same day the order is placed within business hours (8am-5pm PST).

10. Email Policy

We read email from 8am to 5pm PST Monday to Friday. We respond to your email in most cases by the next business day unless it requires research. If your email requires research, it may take longer. During the holiday season, we may not be able to respond as quickly as usual

11. Feedback

We read email from 8am to 5pm PST Monday to Friday. We respond to your email in most cases by the next business day unless it requires research. If your email requires research, it may take longer. During the holiday season, we may not be able to respond as quickly as usual

12. Disclaimers

This web site may be used for information purposes only. No part of the information on this web site can be redistributed, copied, or reproduced for commercial or non-personal use without the prior written consent of TePe Oral Health Care Inc.

TePe Oral Health Care Inc, makes changes periodically to the information contained on this web site. Any correspondence or information provided to TePe Oral Health Care Inc, through the web site or through e-mail becomes the exclusive property of TePe Oral Health Care  Inc., is not deemed to be confidential (except private customer information), and can freely and without restriction may be reproduced, disclosed or published by TePe Oral Health Care Inc.

People with specific medical questions should consult their dentist or hygienist.